Returns & Refunds Policy
At snackdigitale Store, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns, refunds, and related requests may be accepted.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return if the item received is damaged, defective, incorrect, or significantly different from the product ordered.
To be eligible for a return, the item must:
- be in its original condition
- be unused and unwashed
- include original packaging, if applicable
- be accompanied by proof of purchase or order confirmation
Return requests must be submitted within a reasonable period after delivery. Requests made too long after delivery may not be eligible for approval.
Non-Returnable Items
Certain items may not be eligible for return, including:
- items marked as final sale
- used, damaged, or altered items not caused by shipping or fulfillment issues
- items returned without prior contact or approval
- personalized, customized, or made-to-order items, if applicable
- hygiene-sensitive or consumable items, if applicable
If a product is non-returnable, this will generally be indicated on the product page or at the time of purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
To help us review the issue, please include:
- your order number
- a description of the problem
- clear photos of the item received
- photos of the packaging, if relevant
We will review the request and, where appropriate, offer a suitable resolution such as a replacement, refund, or other support.
Return Process
To request a return, customers must contact our support team before sending any item back. Returns sent without prior authorization may not be accepted.
Once your request is reviewed and approved, we will provide return instructions. Customers must follow the provided instructions carefully to help ensure proper processing.
Refunds
If a refund is approved, it will be issued to the original payment method used at checkout.
Refund timing may vary depending on your payment provider, bank, PayPal, or Stripe. Please allow a reasonable number of business days for the refund to appear in your account after it has been processed.
Shipping fees, handling fees, or other non-refundable charges may not be refundable unless the return is due to our error or a verified defective or incorrect item.
Exchanges
We may allow exchanges in certain cases, such as when an item arrives damaged, defective, or incorrect. Exchange requests are subject to product availability.
If a replacement item is unavailable, we may offer a refund or another suitable resolution.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping method when returning an item, as we cannot guarantee receipt of returned packages without tracking confirmation.
Canceled Orders
Orders may only be canceled before they are processed or shipped. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
If you need to request a cancellation, please contact us promptly at [email protected].
Chargebacks
If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution. Filing a chargeback without first attempting to resolve the matter directly may delay the handling of your case.
Contact Information
If you have any questions about returns or refunds, please contact us:
snackdigitale Store
5354 Ruette De Mer, San Diego, California 92130, United States
Phone: (714) 571-0175
Email: [email protected]